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Difficult Conversations (HBR 20-Minute Manager Series)
Craft a Clear Message, Manage Emotions, Focus on a Solution
Harvard Business Review
17,95 €
+ 35 points
Description
Mastering difficult conversations with confidence.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 128
- Langue:
- Anglais
- Collection :
Caractéristiques
- EAN:
- 9781633690783
- Date de parution :
- 16-02-16
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 127 mm x 178 mm
- Poids :
- 98 g
Seulement chez Librairie Club
+ 35 points sur votre carte client de Librairie Club
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