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Description
Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people bring conflict and complication to your life? Dr. Bill Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflict
How simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
How simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 168
- Langue:
- Anglais
- Collection :
Caractéristiques
- EAN:
- 9780893343569
- Date de parution :
- 03-12-02
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 154 mm x 234 mm
- Poids :
- 267 g
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