Description

Libraries are committed to equal access for all patrons, but providing cost-effective technology services for people with disabilities, elders, beginning readers, or non-native English speakers can be complicated. This comprehensive guide shows you how to select and implement appropriate computer accommodations, communicate effectively with potential users, and develop strategies for future planning. Included are helpful checklists to ensure that your library is integrating assistive technology into its existing operations, best practices by librarians that have been proven to deliver real results, and basic models for your library to follow. Find no-nonsense answers to tough questions about technical compatibility with operating systems and popular applications, and training staff to provide superior customer service. A companion wiki provides updated information to additional helpful resources. ADA compliance is a serious matter, and this how-to will enable you to fulfill your commitment to equal access for all.