En raison d'une grève chez bpost, des retards de livraison peuvent survenir. Besoin de quelque chose en urgence ? Optez pour un retrait en magasin ou rendez-vous dans une Librairie Club à proximité.

Retrait en 2 heures
Assortiment impressionnant
Paiement sécurisé
Toujours un magasin près de chez vous

Retrait en 2 heures
Assortiment impressionnant
Paiement sécurisé
Toujours un magasin près de chez vous

Magasins

Wishlist

Magasins

Wishlist

Chercher

Promotions

55,45 €

+ 110 points

Livraison 2 à 3 semaines

Passer une commande en un clic

Payer en toute sécurité

Livraison en Belgique: 3,99 €

Livraison en magasin gratuite

Description

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.

Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Deming's charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement, marketing, planning, and execution of improvement projects to optimize the performance of any organization.

Five activities for leaders to focus the organization on improvement:

Purpose activity

Establish and communicate the purpose of the organization

System activity

View the organization as a system (System Map and Vector of Measures)

Obtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfilling

Planning activity - Planning to improve

Managing improvement activity - Managing improvement efforts