Description

Recruitment and retention of public child welfare
workforce is in crisis due to turnover caused by 1)
dissatisfaction with job; 2) excessive stress and
burnout, including vicarious trauma; and 3) a lack
of support from supervisors and organizations. The
Supervisory and Organizational Support (SOS) survey
instrument was created in response to the need for
reliable and valid instruments to measures issues
related to human services workforce turnover. This
book provides an overview of the related literature,
and good beginning evidence of content, construct,
convergent, and discriminant validity, and
reliability of the SOS survey instrument. As such,
the SOS survey can be used in studies of social
services workforce retention/turnover, and the
evaluation of practice and policy efforts aimed as
increasing worker retention. Additionally, this book
can serve as a case study for developing a valid and
reliable survey instrument.

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