La librairie du cinnamon roll

Laurie Gilmore

Description

Community-Led Strategy is not a feel-good manifesto — it's a strategic blueprint for the most human, powerful, and durable competitive advantage a company can build: community.

In a business world dominated by ads, algorithms, and transactional growth hacks, this book offers a fundamentally different approach. It shows how real trust, co-creation, and belonging can drive growth, loyalty, and long-term resilience. Drawing from a wide range of case studies — from Notion, Figma, and Duolingo to Patagonia, LEGO, and CrossFit — Sabir Chatte unpacks what the most culturally magnetic and strategically adaptive companies have in common: they treat community not as a channel, but as infrastructure.

Whether you're a founder, marketer, product leader, or executive navigating the limits of traditional models, this book equips you with a new lens. One that sees customers not as endpoints of a funnel, but as active participants in the story of your company. Through clear mental models, field-tested frameworks, and deeply human insight, Chatte maps out the principles and practices of community-led strategy.

Inside, you'll discover:

The difference between audience, customer base, and true community — and why mistaking one for the other kills momentum. How to design communities that evolve from small, messy gatherings into strategic ecosystems. Why strategic community roles, trust loops, and rituals matter more than platform choice or follower count. How to map community to tangible business outcomes — from revenue and retention to product innovation and culture. How to measure what matters without killing the spirit of community with soulless metrics. How to avoid the pitfalls of hype, burnout, and misaligned incentives.

Community-led strategy is not a trend — it's a necessary response to a world where attention is fractured, trust is scarce, and loyalty is earned sideways, not bought top-down. This book makes the case that your most sustainable growth engine might already be sitting inside your company: the people who care enough to contribute, connect, and co-create.

For anyone who's ever sensed that the next era of business will be more participatory, more human, and more networked —Community-Led Strategy is your compass.

Because in a world of copycat products and fleeting attention, the only real moat left is the people who believe in what you're building.

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