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Understanding Reference Transactions
Transforming an Art Into a Science
Matthew L Saxton, John V Richardson
262,95 €
+ 525 points
Description
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 232
- Langue:
- Anglais
- Collection :
- Tome:
- n° 2
Caractéristiques
- EAN:
- 9780125877800
- Date de parution :
- 08-05-02
- Format:
- Livre relié
- Format numérique:
- Genaaid
- Dimensions :
- 161 mm x 234 mm
- Poids :
- 489 g
Seulement chez Librairie Club
+ 525 points sur votre carte client de Librairie Club
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