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- Toujours un magasin près de chez vous
Livres écrits par Peter Hernon
-
Delivering Satisfaction and Service Quality
Peter Hernon, John R Whitman
- Livre broché | Anglais
- Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For... Savoir plus
48,95 €48,95 € -
Service Quality in Academic Libraries
Peter Hernon, Ellen Altman
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and perfo... Savoir plus
194,95 €194,95 € -
Public Access to Government Information
Peter Hernon, Charles R McClure
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies, an
- This volume is issue-oriented. By showing that issues relating to topics such as access to government information resources, collection development, a... Savoir plus
98,45 €98,45 € -
Improving the Quality of Library Services for Students with Disabilities
Peter Hernon, Philip Calvert
- Livre broché | Anglais
- The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s... Savoir plus
93,45 €93,45 € -
Evaluation and Library Decision Making
Peter Hernon, Charles R McClure
- Livre relié | Anglais
- Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the c... Savoir plus
187,45 €187,45 € -
United States Scientific and Technical Information Policies
Charles R McClure, Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- An introductory perspective on selected issues related to Federal STI policies. Contributors describe aspects of the existing system and suggest possi... Savoir plus
169,95 €169,95 € -
Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure, Peter Hernon, Gary R Purcell
- Livre relié | Anglais
- Two underlying assumptions of this volume are that academic and public libraries can serve as effective intermediaries between the U.S. National Techn... Savoir plus
172,95 €172,95 € -
Evaluation and Library Decision Making
Peter Hernon, Charles R McClure
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies, an
- Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the c... Savoir plus
74,95 €74,95 € -
Statistics
Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, deci... Savoir plus
187,45 €187,45 € -
United States Government Information
Peter Hernon, Harold C Relyea, Joan F Cheverie, Robert E Dugan
- Livre broché | Anglais | Library and Information Science Text Series Library and Info
- The first text to provide a comprehensive introduction to the information policies of the United States government and basic source material, this boo... Savoir plus
68,45 €68,45 € -
Viewing Library Metrics from Different Perspectives
Robert E Dugan, Peter Hernon, Danuta a Nitecki
- Livre broché | Anglais
- This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service. ... Savoir plus
127,45 €127,45 € -
Making a Difference
Peter Hernon, Nancy Rossiter
- Livre broché | Anglais
- Leadership is separate from, but integral to, management; and library directors today and for the foreseeable future can be expected to play an instit... Savoir plus
98,45 €98,45 € -
Engaging in Evaluation and Assessment Research
Peter Hernon, Robert E Dugan, Danuta a Nitecki
- Livre broché | Anglais
- For library managers, this book explains evaluation and assessment research and identifies the components of proper execution, such as planning, decis... Savoir plus
115,45 €115,45 € -
U.S. Government on the Web
Peter Hernon, Robert E Dugan, John A Shuler
- Livre broché | Anglais | U.S. Government on the Web
- The definitive guide to U.S. government information on the Web has been expanded and updated with the latest information from the current administrati... Savoir plus
115,45 €115,45 € -
Revisiting Outcomes Assessment in Higher Education
Peter Hernon, Robert E Dugan, Candy Schwartz
- Livre broché | Anglais
- Revisiting Outcomes Assessment in Higher Education complements rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education . A... Savoir plus
103,45 €103,45 € -
Federal Information Policies in the 1980's
Peter Hernon, Charles R McClure
- Livre relié | Anglais
- This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution of... Savoir plus
169,95 €169,95 € -
Statistics for Library Decision Making
Peter Hernon
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies & Services
- This handbook assists students in understanding statistics and the types of decisions that the selection of a test entails. At the same time the volum... Savoir plus
74,95 €74,95 € -
Convergence and Collaboration of Campus Information Services
Ronald R Powell, Peter Hernon
- Livre broché | Anglais
- Convergence and collaboration enable an academic library to be more fully engaged with its campus. In its simplest form, convergence is defined as joi... Savoir plus
115,45 €115,45 € -
Library and Information Science Research
Charles R McClure, Peter Hernon
- Livre relié | Anglais | Contemporary Studies in Information Management, Policies, an
- Twenty-eight contributed papers provide an overview of LIS research, offering recommendations and strategies for resolving issues related to this rese... Savoir plus
216,45 €216,45 € -
Listening to the Customer
Peter Hernon, Joseph R Matthews
- Livre broché | Anglais
- A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling ... Savoir plus
103,45 €103,45 € -
Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon, Joan Giesecke, Camila A Alire
- Livre broché | Anglais
- Emotional intelligence (EI), as based on the work of Daniel Goleman and his colleagues, has received a lot of attention in the Harvard Business Review... Savoir plus
98,45 €98,45 € -
The Great Rescue
Peter Hernon
- Livre relié | Anglais
- Published in commemoration of the centennial of America's entry into World War I, the story of the USS Leviathan, the legendary liner turned warship t... Savoir plus
38,95 €38,95 € -
Statistics (REV)
Peter Hernon
- Livre broché | Anglais
- This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, deci... Savoir plus
61,95 €61,95 € -
Service Quality in Academic Libraries
Peter Hernon, Ellen Altman
- Livre broché | Anglais | Contemporary Studies in Information Management, Policies & Services
- Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and perfo... Savoir plus
74,95 €74,95 €