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Nos livres & ebooks: Service clientèle
Service clientèle
-
Strategy from the Outside In: Profiting from Customer Value
George Day, Christine Moorman
- Livre relié | Anglais
- A winner of the American Marketing Association Foundation's Berry-AMA 2011 Book Prize for the best book in marketing! Shareholder value . . . core com... Savoir plus
51,95 €Livraison 1 à 2 semaines51,95 €Livraison 1 à 2 semaines -
The CX Edge
Jeff Tobe
- Livre broché | Anglais
- You know that 'customer experience' is the new corporate buzzword and yet, it seems like a lot of fluff to you...UNTIL NOW! Customer experience and em... Savoir plus
20,45 €Livraison 1 à 2 semaines20,45 €Livraison 1 à 2 semaines -
AI Client Magnet: Transform Your Freelance Business
Tom Africa Johnson
- Ebook | Anglais
- 🔥 AI Client Magnet: Transform Your Freelance Business Say goodbye to dry spells. Say hello to a steady stream of high-paying clients — powered by AI.... Savoir plus
5,49 €Disponible immédiatement5,49 €Disponible immédiatement -
Dynamore! 5 Steps to Dynamic Customer Service and More
David R Post
- Livre broché | Anglais
- Customer Service is one of the most critical factors in making a business successful in today's market. It may very well be the determining factor on ... Savoir plus
15,45 €Livraison 2 à 3 semaines15,45 €Livraison 2 à 3 semaines -
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People
Stan Toler, Keith Hawk
- Ebook | Anglais
- Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer se... Savoir plus
4,99 €Disponible immédiatement4,99 €Disponible immédiatement -
Insights, Innovation, and Analytics for Optimal Customer Engagement
- Livre broché | Anglais
- Covers the latest research in customer engagement, and includes underlying theories, innovative methods, a review of existing literature, engagement a... Savoir plus
167,95 €Livraison sous 1 à 4 semaines167,95 €Livraison sous 1 à 4 semaines -
Zendesk for Customer Service agents
Nils Rebehn
- Livre broché | Anglais | Zendesk for Customer Service
- Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners -no techn... Savoir plus
11,45 €Livraison 1 à 2 semaines11,45 €Livraison 1 à 2 semaines -
Master Data Management Practic
Dalton Cervo, Mark Allen
- Livre relié | Anglais | Wiley Corporate F&a | n° 559
- In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more q... Savoir plus
104,45 €Livraison 2 à 3 semaines104,45 €Livraison 2 à 3 semaines -
How To Improve Customer Service with Better Internal Communication: A Simple Method To Enhance Your Internal Communication Strategy
Charles Lampe
- Ebook | Anglais
- A novel approach to better customer service - better internal communication This book focuses on an internal communication strategy, but with a novel ... Savoir plus
2,49 €Disponible immédiatement2,49 €Disponible immédiatement -
Summary: Getting Into Your Customer's Head
BusinessNews Publishing
- Ebook | Anglais
- The must-read summary of Kevin Davis' book: "Getting Into Your Customer's Head: 8 Secret Roles of Selling Your Competitors Don’t Know". This complete ... Savoir plus
9,99 €Disponible immédiatement9,99 €Disponible immédiatement -
The Lemonade Stand
Mike Wallick
- Ebook | Anglais
- Running a business has never been so... sticky. In this hilarious, bite-sized business fable, a young entrepreneur sets out to conquer the world one c... Savoir plus
0,99 €Disponible immédiatement0,99 €Disponible immédiatement -
When Customers Think We Don't Care
Richard Buchanan
- Livre broché
- Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bri... Savoir plus
31,45 €Livraison 1 à 2 semaines31,45 €Livraison 1 à 2 semaines -
Customer Relationship Management: The Art of Persuasion Techniques in Modern CRM for Nurturing Profitable Relationships
Dr. Jilesh
- Ebook | Anglais | Business
- From the desk of a Highly Rated UDEMY Instructor Unlock the transformative power of Customer Relationship Management (CRM) with "Customer Relationship... Savoir plus
5,49 €Disponible immédiatement5,49 €Disponible immédiatement -
Extreme Trust
Don Peppers, Martha Rogers
- Livre broché | Anglais
- Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive. In the age of smartphones and soci... Savoir plus
35,95 €Livraison 2 à 3 semaines35,95 €Livraison 2 à 3 semaines -
Story Selling in the Connected Economy
Bill Whitley, Patrick Thean
- Livre broché | Anglais
- A quiet, but powerful revolution is underway. as the Internet and TV worlds converge; corporations are becoming increasingly interested in creating th... Savoir plus
13,95 €Livraison sous 1 à 4 semaines13,95 €Livraison sous 1 à 4 semaines -
Service Recovery Skills
Kimberly Peters
- Ebook | Anglais | Customer Service Training Series
- What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can ... Savoir plus
7,49 €Disponible immédiatement7,49 €Disponible immédiatement -
Delighting Your Customers
Avril, MBE Owton
- Livre broché | Business on a Shoestring
- Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching custo... Savoir plus
13,95 €Livraison 1 à 2 semaines13,95 €Livraison 1 à 2 semaines -
Marketing Secrets
Stephen L Fox
- Livre relié | Anglais
- Many businesses can't answer the question, "Who is your target market?" They make the fatal assumption that everyone will surely want to buy their pro... Savoir plus
159,95 €Livraison 2 à 3 semaines159,95 €Livraison 2 à 3 semaines -
Navigating Unrealistic Budget Expectations: A Guide for New Entrepreneurs
Priscilla Rogers, Ishan Khan
- Ebook | Anglais
- Unlock the Secrets to Successful Budget Negotiations and Client Relationships!Are you a new entrepreneur looking to navigate the complexities of budge... Savoir plus
3,99 €Disponible immédiatement3,99 €Disponible immédiatement -
Speaking Frankly About Customer Relationship Management
Jc Quintana
- Livre broché | Anglais
- Foreward by Dr. Dan Dana (Conflict Resolution) & John Marchica (The Accountable Organization) Speaking Frankly About Customer Relationship Management ... Savoir plus
31,95 €Livraison 2 à 3 semaines31,95 €Livraison 2 à 3 semaines -
Modelos de venta B2B
Antonio Salcedo Fernández, Jesús Charlán Hidalgo
- Livre | Espagnol
- Muchos son los modelos de venta que últimamente se han venido desarrollando con la intención de acotar procesos comerciales tan innovadores, dinámicos... Savoir plus
9,95 €Livraison 1 à 4 semaines9,95 €Livraison 1 à 4 semaines -
Lean Customer Engagement
Shil Niyogi
- Livre broché | Anglais
- The book will serve as a guidebook to develop and grow successful businesses through an engaged customer base. Savoir plus
18,45 €Livraison 1 à 2 semaines18,45 €Livraison 1 à 2 semaines -
How To Become a Thriving Virtual Assistant: Work From Anywhere.
Rosemary Richards
- Ebook | Anglais
- Becoming a Thriving Virtual Assistant is your ultimate guide to launching a successful VA career. This ebook is packed with actionable tips, from defi... Savoir plus
4,49 €Disponible immédiatement4,49 €Disponible immédiatement -
Driving Traffic and Customer Activity Through Affiliate Marketing
- Livre relié | Anglais | Advances in Marketing, Customer Relationship Management, and E-Services
- Technological developments have created new opportunities for contemporary businesses. Online stores can now utilize a specific branch of marketing in... Savoir plus
244,95 €Livraison sous 1 à 4 semaines244,95 €Livraison sous 1 à 4 semaines